At Home Agents

Advances in technology make it possible now, more than ever, for companies to look at hiring at-home telephone agents to receive phone calls. Taken from the pages of tele-commuting, at-home telephone agents reduce operating costs, improve staffing flexibility, and lower employee turnover rates.

Companies who hire at-home agents find its workforce from labor markets throughout the United States.  While these companies may advertise in newspapers and on-line, most find new agents coming from word-of-mouth advertising and referrals from existing agents. The possibility of working from home appeals to many prospective at-home employees, including students, working parents and seniors.

With the increased flexibility of working from home, many say agents are more likely to stay dedicated to the program and do a good job because of the advantages being an at-home agent bring, such as:
-Eliminate commute time
-Spend more time with the family
-Be your own boss
-Get rewarded for your work
-Enjoy flexible hours
-Take advantage of the tax benefits associated with working at home
-Experience less stress in the workplace

Companies that employ at-home agents find they have happier, more productive employees.  Although a manager is not constantly supervising with frequent listen-in phone calls, and over-their-shoulder observance, at home employee’s work is actually higher in quality.  Systems to monitor, supervise and evaluate at-home employee workers are generally more sophisticated and provide more immediate feedback than those found in out-dated call centers.