Call Center Hardware

In order to run a successful and manageable call center, you must first have all the right equipment.  Depending on the purpose and campaigns of your centers, you might need different pieces of equipment to build your company.  Some equipment includes, but is not limited to, the following:

• The PACER and WIZARD - Elite phone systems used in call centers that can handle inbound and outbound calls. They are also known as auto-dialers.   For outbound telemarketing, once the end receiver picks up, the phone system will automatically distribute the call to one of the telemarketers standing by.  As for incoming calls, the PACER phone will distribute the phone according to who is available.  Recording capabilities are featured on the phone along with IVR and ACD components.
• Predictive dialers - Used for dialing several numbers at once.  When the end receiver answers, only then does it transfer to an agent, thus avoiding busy signals and answering machines.
• IVR phone system - An automated service that collects information before transferring to an agent. 
• Complete computer systems for data collecting purposes - Telemarketers can be on the phone while typing the needed information.
• Microsoft phone dialer - Gives the capability of making voice and video calls from your computer.  With an IP address of the recipient’s computer and a click of a button, you can be connected.
• Auto alarm phone dialer  - Calls pre-programmed numbers when there is an emergency.  This is an elite security system for call centers to protect their equipment.